How can we help?
Having trouble with an eSIM? See our troubleshooting guide. Otherwise, browse the FAQ, email support@esimul.com, or use the form below.
How do I install my eSIM?+
Open Settings → Cellular / Mobile → Add eSIM, choose Use QR code, and scan the QR from your order page or email. You can also enter the SM-DP+ address and activation code manually.
When should I install it?+
Install before you travel, over Wi-Fi. Your data plan activates when you arrive at your destination and connect to a local network, not when you install.
Which phones support eSIM?+
Most recent iPhones (XS and newer), Google Pixel (3 and newer), and flagship Samsung Galaxy phones. Your phone must be carrier-unlocked. Check Settings → About for “eSIM” or dial *#06# to see if an EID is listed.
How do I check my remaining data?+
Log in and open My account. Every eSIM shows its data left, days remaining and status, with a Refresh for the live figure.
I didn't get my eSIM / QR code+
Your eSIM is always on your order page and account. If it's still “activating” after a few minutes, contact us with your order reference (ESM-…) and we'll sort it fast.
Can I get a refund?+
If an eSIM hasn't been installed/used and something went wrong, email us and we'll make it right. Used data plans can't be refunded.